Refund Policy

Effective Date: May 9, 2026

At AcneEase, we stand behind the quality of our products. Please read our refund policy carefully before making a purchase.

30-Day Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

Unopened and unused, in their original packaging
In the same condition as received
Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

Due to the nature of personal care and hygiene products, the following items cannot be returned once opened or used:

Pimple patches (any count or size)
Under eye patches
Nose patches
Face masks that have been opened
Gift cards
Sale or discounted items

This policy exists for sanitary reasons and is standard across the skincare industry. If you received a damaged or defective product, please see the section below.

How to Start a Return

Email us at support@acneease.com with your order number and reason for return
We will send you return instructions within 1-2 business days
Ship the item back at your expense using a trackable shipping method
Once we receive and inspect the item, we will process your refund within 5-7 business days

Note: Customers are responsible for return shipping costs. Original shipping fees are non-refundable. If your order qualified for free shipping, the actual shipping cost will be deducted from your refund.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us at support@acneease.com within 14 days of delivery with:

Your order number
A clear photo of the damaged/defective item
A brief description of the issue

We will issue a replacement or full refund at no cost to you — no need to return the item.

Refund Method

Approved refunds are issued to your original payment method. Please allow 5-10 business days for the refund to appear depending on your bank or card issuer.

Gift returns are eligible for store credit only.

Late or Missing Refunds

If you haven't received a refund within 10 business days, please check with your bank first. If the issue persists, contact us at support@acneease.com.

Retailer Purchases

Products purchased through third-party retailers (Amazon, Walmart, etc.) must be returned through that retailer's return policy. We cannot process returns for items not purchased directly from acneease.com.