Privacy Policy

Effective Date: May 9, 2026 | Last Updated: May 2026

AcneEase ("we," "us," or "our"), operated by PrimeFlow Products LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit acneease.com or communicate with us via SMS/text messaging.

1. Information We Collect

Information You Provide

• Account & Order Data: Name, email address, phone number, billing and shipping address, and payment information (processed securely by Shopify Payments)
• SMS/Text Consent: When you opt in to receive text messages from AcneEase, we collect your mobile phone number and consent status
• Communications: Messages you send to our support team
• User-Generated Content: Reviews, photos, and testimonials you submit

Information Collected Automatically

• Device & Browser Data: IP address, browser type, operating system, device identifiers
• Behavioral Data: Pages viewed, products clicked, search terms, cart activity
• Geolocation: General location based on IP address
• Cookies & Tracking Technologies: See Section 4 for details

2. SMS / Text Messaging

By opting in to receive text messages from AcneEase, you agree to receive promotional messages, order updates, skincare tips, and other communications at the phone number provided.

• Message frequency varies based on your activity and preferences.
• Message and data rates may apply.
• To opt out at any time, reply STOP to any message. You will receive a confirmation of your unsubscribe status.
• For help, reply HELP to any message or contact us at support@acneease.com.
• Carriers are not liable for delayed or undelivered messages.

3. Mobile Data — Non-Sharing Policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your mobile phone number and SMS consent data are used solely to send you communications you have requested from AcneEase and will never be sold, rented, or shared with outside parties for their own marketing use.

4. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations, shipping notifications, and tracking updates
• Send SMS/text messages you have consented to receive
• Provide customer support
• Send promotional emails and SMS messages (only with your explicit consent)
• Improve our products, website, and marketing
• Prevent fraud and maintain security
• Comply with legal obligations
• Analyze site performance and user behavior
• Serve targeted advertisements on Meta (Facebook/Instagram) and Google

5. How We Share Your Information

We do not sell your personal data. We share information only with the following trusted service providers who help us operate our business:

• Shopify: E-commerce platform and payment processing
• Payment Processors: Shopify Payments, PayPal
• Shipping Partners: USPS, UPS
• Email & SMS Marketing: GoHighLevel (for marketing communications with your consent — SMS originator opt-in data and consent are never shared)
• Analytics: Google Analytics
• Advertising: Meta Platforms (Facebook/Instagram Pixel and Conversions API), Google Ads

SMS opt-in data and consent are never shared with third parties or affiliates for marketing purposes.

6. Cookies & Tracking

We use cookies and similar tracking technologies including Necessary, Analytics, Advertising (Meta Pixel + CAPI, Google Ads), and Social Media cookies. You can control cookies through your browser settings.

7. Data Retention

We retain your personal data as long as necessary to fulfill the purposes outlined in this policy, maintain our business relationship, and comply with legal requirements. You may request deletion of your data at any time.

8. Children's Privacy

Our site is not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Your Privacy Rights

California Residents (CCPA)

You have the right to know what personal information we collect, request deletion, opt out of the sale of your data (we do not sell your data), and non-discrimination for exercising your rights.

Colorado, Connecticut, Virginia & Utah Residents

You have rights to access, correct, delete, and opt out of certain processing of personal data under your state's privacy laws.

EU/EEA & UK Residents (GDPR)

You have rights to access, rectify, erase, restrict, object to processing, and data portability. Contact us at privacy@acneease.com to exercise these rights.

10. Security

We implement industry-standard security measures to protect your information. No method of transmission over the internet is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

Email: privacy@acneease.com
SMS Support: Reply HELP to any text message
Company: PrimeFlow Products LLC — AcneEase