Shipping policy

Shipping Policy

Last updated: August 3, 2026

Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding US holidays). You'll get a tracking link by email as soon as yours ships.

United States

Standard — from $4.99, 3–7 business days
FREE Standard — on orders $35 and over
Expedited — from $12.99, 2–3 business days

International (28 countries, including Brazil)

Standard International — $14.99, 7–21 business days
FREE International — on orders $75 and over
Expedited International — $29.99, 5–10 business days

Every option available to your address, with its exact price, is shown at checkout before you pay.

Customs, duties, and import taxes

International orders may be charged customs duties or import taxes by the destination country. Those are set by your local authorities, aren't collected by us, and are the recipient's responsibility. Delivery estimates don't include time held in customs.

Tracking, delays, and lost packages

Delivery windows are carrier estimates, not guarantees. If your tracking hasn't updated in 10 business days, or the package is marked delivered and you can't find it, email primeflow112183@gmail.com with your order number — we'll open a carrier trace and make it right.

Incorrect addresses

Please double-check your address at checkout. If a package comes back to us because the address was wrong or incomplete, we'll reship it once you confirm the correct one; reshipment postage may apply.